We offer the most popular and secure payment methods to ensure a smooth checkout experience. We accept Visa, Mastercard, American Express, PayPal.

We start processing orders as soon as possible to ensure they get to you quickly. If you need to make a change, please contact us immediately.

If your order has not yet been dispatched, we will do our best to assist you. However, if the order has already been processed or shipped, we will be unable to make changes, and you will need to follow our returns process.

If you have a valid promotional code, please enter it in the designated box at checkout before payment. Please note that codes usually apply to full-priced items only and cannot be combined with other offers.

Yes. As we specialize in gifts for little ones, we offer a luxury gift-wrapping service. You can select this option at checkout to have your items wrapped in our signature Chéris Chic /Cheris Chics packaging with a personalized note.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 2-4 business days to arrive. Overseas deliveries can take anywhere from 2-16 days. Delivery details will be provided in your confirmation email.

If your order has not arrived within the estimated timeframe, please contact us within 10 days. We will coordinate with the courier to investigate and ensure a resolution is found.

We want you to be delighted with your purchase. If you are not satisfied, we accept returns of new, unworn, and unused items with original tags attached within 28 days of receipt.

Exceptions & Non-Returnable Items

To ensure the safety and hygiene of our little customers, we are unable to accept returns or exchanges on the following items, unless they are faulty:

• Hats & Bonnets
• Socks & Tights
• Hair Accessories (bows, headbands, and clips)
• Personalized or Bespoke Items (e.g., embroidered blankets)
• Gift Cards

Please ensure you check sizing carefully before purchasing these specific items, as we cannot offer exceptions to this policy.

We do not currently offer direct exchanges. If you need a different size or style, we recommend returning the original item for a refund and placing a new order for the replacement. This ensures you get the item you want before it sells out.

To initiate a return, please fill out the Returns Form included in your package and place it inside the box with your items.

Please post your return to the address listed on the form. We recommend using a tracked service, as we cannot be responsible for items lost in transit. Please note that return shipping costs are the responsibility of the customer.

Once our warehouse receives and inspects your return, we will process your refund to your original payment method. Please allow 10 business days for the funds to appear in your account.

We know little ones grow quickly. To ensure the perfect fit, we recommend consulting our Size Guide, which provides measurements for height and weight.

We use high-quality materials such as merino wool, cotton, linen, cashmere. To preserve their softness and shape, please refer to the care label sewn into each garment. Generally, we recommend a gentle machine wash or hand wash for delicate knits.

Yes, we would be delighted to assist. Whether you need help putting a few items together for a complete look or assembling a beautiful gift for a new arrival, our team is here to guide you.

Please get in touch via our Contact Us page, and we will help you curate the perfect selection.

We collect, process, and retain personal information when you visit www.cherischic.com, place an order, create an account, or subscribe to our newsletter.

We treat your data with the utmost care. You have the right to access, modify, correct, or request the deletion of your personal data at any time. Chéris Chic guarantees that your personal information will remain confidential and secure.

Our Customer Care team is here to assist you. Please get in touch via our Contact Us page, or email us directly at customercare@cherischic.com.

We aim to respond to all inquiries within 48 hours, Monday to Friday, 9am - 5pm GMT.